The Customer Engagement Specialist Academy will provide 20 individuals with the skills and experience to prepare them for work as Customer Engagement Specialists in Firstsource Solutions Ltd and Power NI.
This nine week Academy will provide you with skills to develop your future and build a professional career in the call centre industry. The Academy will include five weeks pre-employment training and a four week company placement with either Firstsource Solutions Ltd in Belfast or Power NI in Antrim.
On successful completion candidates will gain university accreditated training, including an increased potential for employment and the potential of a job interview with either Firstsource Solutions Ltd in Belfast or Power NI in Antrim.
Applicants must be over 18.
Applicants must have a minimum of 2 A Levels or equivalent (Grades A-C) and GCSE English Language and Maths (Grade A-C)
Applicants will be invited to complete an online aptitude test and following this, remaining candidates will progress to an interview.
All applicants must be computer literate as the course will be delivered almost exclusively in a PC environment, in keeping with standard industry practices.
For further information please email your enquiry to firstname.lastname@example.org
For the duration of the training element of the programme, participants will be paid £150 attendance based training allowance per week. Successful applicants claiming Job Seekers Allowance should complete a “Better Off Calculation” (www.entitledto.co.uk) before proceeding with the programme.
Applications are welcome from those who meet the criteria irrespective of religious belief, political opinion, age, sexual orientation, disability, race, marital status, gender, whether or not they have dependents and women returning to the workplace.
Psychometrics are assessments which measure individual differences in many areas including personality, motivation, aptitude and abilities.
Psychometric assessments are a common part of the selection process and enable organisations to better understand candidates and determine if they have the skills for the job.
For best results, Mindmill recommend the assessments are completed in a test-like environment. Any possible distractions should be turned off, for example mobile phones, TV, music. Concentration is needed throughout the assessments, so if you are completing it at home or work, ensure other people are aware they should not disturb you until you are finished.
Candidates will not receive their individual results on the assessments. All candidates will be informed if they have met the criteria or failed to meet the criteria by a standardised email only.
Candidates can review the practice test booklet on this website. Candidates can look through the relevant assessments on the practice booklet to familiarise themselves with the type of questions they will be asked on the day of testing. During the actual test, candidates will also be given practice questions before each assessment to ensure they understand the questions before beginning the timed assessment.
No. The Mindmill Cognitive Assessments have been developed by item generation theory which indicates new questions can appear for every test. There are no right or wrong answers in personality questionnaires. Mindmill Personality questionnaire has inbuilt warning mechanisms to determine results which may have been distorted or faked.
Learning difficulties can affect individuals in different ways, therefore your performance on the assessments will be dependent on your learning difficulty and the assessments which you are required to complete. You can contact Mindmill directly to discuss any concerns you may have before completing an assessment.
Please note that all usernames and passwords are case-sensitive. If you are continuing to have problems logging in please contact Mindmill directly to confirm your log in details.
The system is designed to generate all assessment questions at the beginning of each assessment. If your internet connection drops you can continue with the assessment provided the connection is restored before the end of the assessment. If the connection is not restored, a candidate can log back into the system at a time when there is an active connection and will have an opportunity to begin the assessments from the last fully completed assessment.
For optimum performance it is advised that all assessments should be completed in one session. This should be carried out under test conditions; a quiet environment with no interruptions. However, if a situation arises where the assessments cannot be fully completed by a candidate, they can log back into the system at another time and continue from the last fully completed assessment.
To complete the assessments, candidates require a computer which has an internet connection and a modern web browser installed (Internet Explorer 8 or higher, Mozilla FireFox 3 or higher, Google Chrome and Opera 10 or higher or equivalent browsers).
If you have any questions or queries about the assessments please contact the Helpdesk at email@example.com at any time or contact the Mindmill Helpline on +44 (0)845 0755 844 between the hours of 9am and 5pm.