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Firstsource

As one of the UK’s top ten contact centre providers, Firstsource Solutions Ltd is a global business process outsourcer, specialising in providing customer services across leading companies in the financial services, healthcare, insurance and telecommunications and media sectors.

With UK operations in Belfast, Cardiff, Derry~Londonderry and Teesside, Firstsource Solutions Ltd provides a range of customer-facing services, including customer acquisition, customer care, technical support, transaction processing and collections. Service channels include voice, web-chat, online forums and social media.

Firstsource enables clients not only to achieve business transformation, but also to improve customer satisfaction, reduce operational costs, achieve process improvements, and focus on core competence. Firstsource Solutions Ltd will be offering sixteen individuals a four week placement in Belfast with the potential for permanent employment on completion of the course.


Mindmill Psychometrics

What are psychometrics?

Psychometrics are assessments which measure individual differences in many areas including personality, motivation, aptitude and abilities.

Why are psychometrics used?

​Psychometric assessments are a common part of the selection process and enable organisations to better understand candidates and determine if they have the skills for the job.


How can I ensure I obtain the best results?

For best results, Mindmill recommend the assessments are completed in a test-like environment. Any possible distractions should be turned off, for example mobile phones, TV, music. Concentration is needed throughout the assessments, so if you are completing it at home or work, ensure other people are aware they should not disturb you until you are finished.

Do I get my results?

Candidates will not receive their individual results on the assessments. All candidates will be informed if they have met the criteria or failed to meet the criteria by a standardised email only.

Can I complete practice assessments?

Candidates can review the practice test booklet on this website. Candidates can look through the relevant assessments on the practice booklet to familiarise themselves with the type of questions they will be asked on the day of testing. During the actual test, candidates will also be given practice questions before each assessment to ensure they understand the questions before beginning the timed assessment.

Can individuals cheat on the assessments?

No. The Mindmill Cognitive Assessments have been developed by item generation theory which indicates new questions can appear for every test. There are no right or wrong answers in personality questionnaires. Mindmill Personality questionnaire has inbuilt warning mechanisms to determine results which may have been distorted or faked.

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I have a learning difficulty, will this affect my results?

Learning difficulties can affect individuals in different ways, therefore your performance on the assessments will be dependent on your learning difficulty and the assessments which you are required to complete. You can contact Mindmill directly to discuss any concerns you may have before completing an assessment.

I am having problems logging in with my username and password.

Please note that all usernames and passwords are case-sensitive. If you are continuing to have problems logging in please contact Mindmill directly to confirm your log in details.

Do I need an internet connection to complete the assessment?

The system is designed to generate all assessment questions at the beginning of each assessment. If your internet connection drops you can continue with the assessment provided the connection is restored before the end of the assessment. If the connection is not restored, a candidate can log back into the system at a time when there is an active connection and will have an opportunity to begin the assessments from the last fully completed assessment.

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Do I have to complete the assessments all at once?

For optimum performance it is advised that all assessments should be completed in one session. This should be carried out under test conditions; a quiet environment with no interruptions. However, if a situation arises where the assessments cannot be fully completed by a candidate, they can log back into the system at another time and continue from the last fully completed assessment.

What technical requirements do I need to complete the assessments?

To complete the assessments, candidates require a computer which has an internet connection and a modern web browser installed (Internet Explorer 8 or higher, Mozilla FireFox 3 or higher, Google Chrome and Opera 10 or higher or equivalent browsers).

Helpline / Contact Details

If you have any questions or queries about the assessments please contact the Helpdesk at info@mindmill.co.uk at any time or contact the Mindmill Helpline on +44 (0)845 0755 844 between the hours of 9am and 5pm.

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